SMS Privacy Policy

SMS Privacy Policy

Problem Solved Tech respects your privacy and is committed to protecting the personal information you provide when communicating with us by SMS or MMS text message.

This SMS Privacy Policy explains how Problem Solved Tech collects, uses, protects, and handles information associated with our text messaging services.

1. Information We Collect

When you communicate with Problem Solved Tech by text message or enroll in one of our SMS programs, we may collect information including:

• Your mobile telephone number
• Your name and contact information
• SMS/MMS message content
• Date and time of messages
• Message delivery and response information
• Customer service or support information
• Service requests, appointments, tickets, and related account information
• Your SMS opt-in and opt-out preferences
• Records documenting your consent to receive text messages

We collect only the information reasonably necessary to provide our services, communicate with customers, and operate our messaging program.

2. How We Use SMS Information

Problem Solved Tech may use information collected through SMS communications to:

• Respond to customer questions
• Provide customer care and technical support
• Provide updates regarding service requests or support tickets
• Confirm, schedule, or update appointments
• Provide technician or service arrival information
• Send account or service notifications
• Provide project or work-order updates
• Respond to requests for information
• Provide billing or payment-related notifications
• Send other communications that you have requested or consented to receive

We do not use SMS consent for purposes beyond those described when consent was obtained.

3. No Sale or Sharing of Mobile Information

Problem Solved Tech does not sell, rent, or share mobile telephone numbers, SMS opt-in information, or SMS consent information with third parties or affiliates for their marketing or promotional purposes.

Information concerning your consent to receive text messages will not be sold or transferred to third parties or affiliates for their own marketing or promotional use.

We may use service providers that assist us in operating our communications systems, telecommunications services, customer support systems, or other business technology. These providers may process information only as necessary to perform services on our behalf and are not authorized by Problem Solved Tech to use your SMS information for their own marketing or promotional purposes.

4. SMS Consent

By voluntarily providing your mobile number and opting in to receive text messages from Problem Solved Tech, you consent to receive SMS or MMS communications related to the messaging program for which you enrolled.

Consent to receive text messages is not a condition of purchasing goods or services from Problem Solved Tech.

Message frequency may vary depending on your interaction with us, service requests, account activity, and the type of messaging program.

Message and data rates may apply.

5. How to Opt Out

You may cancel SMS communications from Problem Solved Tech at any time by replying STOP to a Problem Solved Tech text message.

After submitting an opt-out request, you may receive a final confirmation message indicating that you have been unsubscribed. After that confirmation, you will no longer receive messages from that SMS program unless you later provide consent to receive messages again.

Opting out of text messaging does not necessarily prevent Problem Solved Tech from communicating with you through other methods when appropriate, such as telephone or email.

6. SMS Help

For assistance with our text messaging program, reply HELP to a Problem Solved Tech text message.

7. Data Security

Problem Solved Tech uses reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

However, no electronic communication or storage system can be guaranteed to be completely secure.

8. Data Retention

We may retain SMS-related information for as long as reasonably necessary to:

• Provide requested services
• Maintain customer support records
• Document consent and opt-out requests
• Resolve disputes
• Maintain business records
• Meet contractual obligations
• Comply with applicable legal or regulatory requirements
• Protect the rights and security of Problem Solved Tech and its customers

Information that is no longer reasonably required may be deleted or anonymized in accordance with our data-retention practices.

9. Third-Party Messaging Providers

Problem Solved Tech may use telecommunications carriers, messaging platforms, software providers, hosting providers, and other service providers to deliver and manage SMS communications.

These service providers may process information on our behalf when necessary to provide their services.

Mobile information and SMS opt-in consent will not be provided to third parties or affiliates for their independent marketing or promotional purposes.

10. Your Privacy Choices

You may contact Problem Solved Tech if you have questions regarding information associated with your SMS communications or your participation in our messaging programs.

You can discontinue SMS communications at any time by replying STOP. For assistance, reply HELP or contact us directly.

11. Children's Privacy

Problem Solved Tech's SMS messaging program is not intended to knowingly collect personal information from children under the age of 13.

If we become aware that information from a child has been collected inappropriately, we may take reasonable steps to delete that information.

12. Changes to This SMS Privacy Policy

Problem Solved Tech may update this SMS Privacy Policy periodically to reflect changes to our services, business practices, technology, or applicable requirements.

When changes are made, the revised policy will be posted on the Problem Solved Tech website with an updated effective date.

13. Contact Problem Solved Tech

If you have questions about this SMS Privacy Policy, our text messaging practices, or your information, please contact:

Problem Solved Tech
SMS Support: 888-417-4742
Email: support@problemsolvedtech.com
Website: https://problemsolvedtech.com

SMS Privacy Statement

Mobile telephone numbers, SMS opt-in data, and SMS consent information collected by Problem Solved Tech will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance. Consent to receive SMS messages is not a condition of purchase.